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How can we help you?

Whether you need advice on the right layer, have a question about your order, or need help with sizing: choose the method you prefer. We respond as humans, not as bots.

How to reach us

Reply within two business days.

For orders, returns and everything with a number.

customerservice@skinfit.at

Live Chat

Mon - Fri 8 a.m. - 12 p.m. & 1 p.m. - 5 p.m.

The quickest answer to short questions.

Telephone

Mon – Fri 8 am – 12 pm & 1 pm – 5 pm

Personal conversation over the phone - for everything that takes longer than a chat message.

05523 52425

Frequently Asked Questions

Always available

Shipping, returns, warranty, care - most answers are already there.

To the FAQs

Frequently Asked Questions

You can place your order in our online shop, or by email to kundenservice@skinfit.eu or by telephone on +43 5523 52425 (Monday - Friday 8-12 am and 1-5 pm).

Feel free to take a look at our Size chartto find the right size for you. If you are still unsure, contact our customer service at kundenservice@skinfit.eu or by phone (Monday - Friday 8am-12pm - 1pm-5pm) at +43 5523 52425.

We offer payment by credit card (Visa and Mastercard).

Shipping and packaging costs within Austria:

Delivery to the store: free

Standard €7

EMS €12

International: on request

For orders over €120, shipping and packaging costs are waived (valid only for domestic and standard shipping)
Returns / cancellations / exchanges within 14 days of receiving the goods, in accordance with the General Terms and Conditions.
Returns must be prepaid in cash at the post office; Skinfit will not accept goods returned without prepaid postage.
Orders can be placed by mail, email, telephone or via the webshop.

Delivery of your order may take 2-6 working days.

Products purchased in the online shop can be exchanged up to 14 days after receipt, provided the products are unused and unwashed and the label has not been removed.

Please fill out the return slip completely.
Place the unused Skinfit product in the shipping box, onto which the return label will then be attached.
Address the package to the following address:

Skinfit International GmbH

Hinterfeld 1

6842 Koblach I Austria

4. Affix postage to your return shipment at the post office. Return postage costs are not covered by Skinfit. Packages without postage will not be accepted.

Once we receive your package, we will process and ship your exchange order. Any price difference will be invoiced or refunded within 14 days of receiving your package. If you have any questions, please contact our customer service by email at kundenservice@skinfit.eu or by phone at +43 5523 52425.

Yes, as long as your order has not yet been shipped.

As long as the desired product has not yet been shipped, you can contact us by email at kundenservice@skinfit.eu or by phone at +43 5523 52425 contact us.

Returns must be prepaid in cash at the post office and are not covered by Skinfit. Skinfit will not accept goods returned without prepaid postage.