Shipping, returns, and what applies if something is broken
Three topics that are important before and after every order. Here you will find shipping costs, delivery times, information on returns, and all options if a Skinfit product is damaged.
Shipping costs and delivery time
We will ship your order as soon as possible. The actual delivery time may vary depending on the destination country, availability, and the shipping provider.
| Delivery area | Shipping costs | Free shipping from | Returns |
|---|---|---|---|
| Austria | €7 | €150 | free |
| Germany | €7 | €150 | free |
| Switzerland | CHF 7 | CHF 150 | free |
| Other EU countries | €7–20 | – | at your own expense |
| Other European countries outside the EU | €7–30 | – | at your own expense |
| Countries outside Europe | €40–45 | – | at your own expense |
Returns
Would you like to return an item? You can return your order within 14 days of receiving your order.
For orders to Austria and Germany, a return label is already included in your package. Simply use it for your return.
For orders to Switzerland, please register your return via "My Account" → "Orders". Select the relevant order there and request a return. Once verified, you will receive your free return label via email.
Returns from Austria, Germany, and Switzerland are free of charge. For returns from other countries, you bear the shipping costs yourself.
The items must be unworn, unwashed, and complete. Labels and product tags must not have been removed.
If something is broken
Not all damage is the same. That is why we first check whether it is a claim, repairable damage, or a case for our crash replacement service.
| Case | What applies | Deadline | Costs |
|---|---|---|---|
| Defective seams or buttons | Inspection and repair under the Skinfit guarantee by customer service | Up to 8 years after the date of purchase | Free of charge in the event of an accepted warranty claim |
| Defective zipper | Inspection and repair under the Skinfit guarantee by customer service | Up to 2 years after the date of purchase | Free of charge in the event of an accepted warranty claim |
| Other legitimate product defect | Inspection under statutory warranty by customer service | Within the statutory period | Free of charge |
| Wear and tear or self-inflicted damage | Inspection by our repair service | No fixed deadline | According to effort and quotation |
| Damage from a fall | Crash replacement for club members | Up to 2 years after the date of purchase | 50% discount on the same item |
| Item no longer fits after physical change | Downsizing for club members | Up to 2 years after the date of purchase | 50% discount on the same item |
| Cancellation or return | Return of unworn and unwashed items | 14 days after receipt | Return shipping costs according to the returns portal |
