1.1. These General Terms and Conditions, hereinafter referred to as "GTC", apply to all orders placed via the online shop operated by Skinfit International GmbH at www.skinfit.eu.

1.2. The contractual partner for orders from Austria, Germany, Switzerland, and all other supplied countries is:

Skinfit International GmbH
Hinterfeld 1
6842 Koblach
Austria

Company registration number: FN 233028p
Commercial register court: Regional Court of Feldkirch
VAT ID number: ATU56928677
Telephone: +43 5523 52425
E-mail: skinfit@skinfit.eu

1.3. These GTC apply to both consumers and entrepreneurs. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.

1.4. The version of these GTC available at the time of the conclusion of the contract applies to any order.

1.5. Deviating terms and conditions of a customer shall only apply if we have expressly agreed to their validity in writing.

2.1. The presentation of products in the online shop does not constitute a legally binding offer. It is an invitation for you to place an order.

2.2. Before submitting your order, you can review and correct your details, the selected products, and the chosen payment and shipping method.

2.3. By clicking the appropriately marked order button, you place a binding order for the products contained in the shopping cart.

2.4. After receipt of your order, you will receive an automatic order confirmation by email. This confirms the receipt of your order but does not yet constitute acceptance of your offer.

2.5. The purchase contract is concluded as soon as we expressly accept your order, dispatch the goods, or accept your offer in another clear manner.

2.6. If we cannot accept an order or if an ordered product cannot be delivered, we will inform you of this. Payments already made will be refunded via the original payment method used.

2.7. We are not obliged to accept orders. In particular, we may refuse orders if products are unavailable, payment information cannot be verified, or there is a reasonable suspicion of an abusive order.

2.8. Products are sold only in household quantities, unless expressly agreed otherwise.

2.9. The contract language is German.

2.10. Order data is stored within the framework of statutory retention obligations. You will also receive the details of your order with the order confirmation via email.

3.1. You can complete your order using a customer account or, if offered in the online shop, as a guest.

3.2. You must provide complete and truthful information when registering. Your login details must be kept confidential and must not be shared with unauthorized third parties.

3.3. You can make changes to your personal details after logging in under the "My Account" section.

3.4. You can also find the returns portal under "My Account" after logging in.

3.5. If you would like to delete your customer account, you can contact our customer service. Statutory retention obligations remain unaffected by this.

4.1. The essential characteristics of the products offered can be found in the respective product description.

4.2. The availability of individual products, colors, and sizes may be limited.

4.3. If an ordered product is not available, we will inform you as soon as possible. Payments already made for products that cannot be delivered will be refunded.

4.4. Additional terms, prices, and delivery times may apply to products with individual finishing, printing, embroidery, or other customer-specific adjustments.

5.1. The prices stated in the online shop include the respectively applicable statutory value-added tax, unless expressly stated otherwise.

5.2. For standard deliveries to Austria, Germany, and Switzerland, shipping is free of charge for orders with a value of € 150 or more.

5.3. For orders under € 150 and for deliveries to other countries, shipping costs apply. The applicable shipping costs are displayed in the online shop and no later than at the checkout before completing the order.

5.4. The total amount displayed at checkout before submitting the order is binding. This includes the price of the ordered products, the applicable taxes, and the stated shipping costs.

5.5. Vouchers, discounts, and promotional codes may reduce the order value relevant for shipping costs.

5.6. For deliveries to countries outside the European Union, additional customs duties, import fees, or taxes may apply. Unless these are expressly included in the checkout, they are not charged by Skinfit and must be paid by the recipient to the competent authority or the responsible service provider.

5.7. Promotional prices and special offers are valid for the specified period or while stocks last.

5.8. Obvious pricing errors entitle us to reject or contest an order. In such cases, we will inform you immediately and refund any payments already made.

6.1. The available payment methods may vary depending on the country of delivery, billing address, device, order value, and technical requirements.

6.2. Payments can be processed via Shopify Payments and PayPal, among others. The specific payment methods available for your order will be displayed to you in the checkout before you finalize your order.

6.3. When paying via Shopify Payments, payment processing is handled through the payment method selected in the checkout and supported by Shopify Payments. This may include, in particular, credit and debit cards, digital wallets, and local payment methods.

6.4. When paying with PayPal, you will be redirected to PayPal to complete the payment or use the PayPal window integrated into the checkout. The terms and conditions of PayPal apply additionally to the use of PayPal.

6.5. Depending on the selected payment method, additional authentication or confirmation by the respective payment service provider may be required.

6.6. We reserve the right not to offer certain payment methods for individual orders. The available alternatives will be displayed in the checkout.

6.7. Your payment method will be charged in accordance with the terms of the selected payment method.

6.8. As a rule, refunds will be issued via the same payment method used for the original order, unless otherwise agreed.

7.1. Vouchers and promotional codes can be redeemed in the designated field at checkout.

7.2. The respective terms, validity periods, and potential restrictions of a voucher or promotional code will be announced at the time of issuance.

7.3. Unless expressly stated otherwise, there is no entitlement to a cash payment of a voucher balance.

7.4. When returning products that were paid for with a voucher, the refund will generally be issued in accordance with the originally used payment methods.

7.5. Combining multiple vouchers or promotional codes is only possible if this is technically permitted at checkout or expressly provided for in the respective promotion.

8.1. Delivery will be made to the delivery address you provided during the ordering process.

8.2. The available countries for delivery, shipping methods, shipping costs, and estimated delivery times are displayed in the online shop or at checkout.

8.3. Stated delivery times begin once the contract has been concluded and all information necessary for processing has been received.

8.4. We are entitled to make partial deliveries, provided that this is reasonable for you. You will not incur any additional shipping costs as a result.

8.5. If a shipment cannot be delivered due to an incorrect or incomplete delivery address, failure to collect, refusal of acceptance, or other circumstances for which you are responsible, we may charge you for any additional costs actually incurred as a result. For consumers, this only applies to the extent permitted by law.

8.6. In consumer transactions, the risk of accidental loss or damage to the goods generally only passes to you or a third party designated by you upon delivery.

8.7. If you have concluded a contract of carriage yourself without using a shipping option offered by us, the risk passes upon handover of the goods to the carrier commissioned by you.

8.8. Please report any visible transport damage to the delivery service and our customer service as soon as possible. Your statutory warranty rights are not restricted by any failure to report such damage.

The delivered goods shall remain our property until full payment has been received.

As a consumer, you have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

In the case of a single order for several goods that are delivered separately, the period begins on the day on which you or a third party named by you has taken possession of the last goods delivered.

To exercise your right of withdrawal, you must inform us of your decision by means of a clear declaration:

Skinfit International GmbH
Hinterfeld 1
6842 Koblach
Austria

Phone: +43 5523 52425
E-mail: skinfit@skinfit.eu

You can use the provided model withdrawal form, our returns portal, or the online withdrawal function offered on our website for this purpose. The use of the model form is not mandatory. See point 22 for the model form.

To meet the withdrawal deadline, it is sufficient for you to send your communication regarding the exercise of the right of withdrawal before the withdrawal period has expired.

11.1. If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of the least expensive standard delivery offered by us.

11.2. Any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us will not be reimbursed.

11.3. We will make the reimbursement without undue delay and no later than fourteen days from the day on which we received your notice of withdrawal.

11.4. We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

11.5. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

11.6. You must send back the goods without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

11.7. You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

12.1. We provide a free standard return option for returns from Austria, Germany, and Switzerland.

12.2. To ensure that your return is free of charge, it must be registered via our returns portal and completed using the return label provided or the return method offered there.

12.3. You can find the returns portal in the "My Account" area after logging in.

12.4. Additional costs incurred due to an independently chosen or alternative shipping method will not be covered.

12.5. Returns must be sent to the address specified in the returns portal. Unless a different address is indicated there, the return address is:

Skinfit International GmbH
Hinterfeld 1
6842 Koblach
Austria

12.6. Please pack the goods securely and carefully. The use of the original packaging is preferred but is not a requirement for exercising your statutory right of withdrawal.

12.7. The free return option from Austria, Germany, and Switzerland is an additional service provided by Skinfit. This does not affect your statutory right of withdrawal.

13.1. The right of withdrawal does not apply in particular to:

• goods manufactured according to customer specifications or clearly tailored to your personal needs,
• individually printed, embroidered or otherwise customized products,
• sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

13.2. There is no statutory right of withdrawal for entrepreneurs.

14.1. The statutory warranty provisions shall apply.

14.2. In the event of a legitimate defect, rectification or replacement will be provided initially in accordance with statutory requirements.

14.3. If rectification or replacement is not possible, unreasonable, or cannot be carried out within a reasonable period, you are entitled to further claims as provided by law.

14.4. Statutory warranty claims are not restricted by voluntary guarantees or additional Skinfit services.

14.5. Damage caused by normal wear and tear, improper use, failure to follow care instructions, external influences, or repairs not carried out professionally does not generally constitute a material defect.

14.6. For entrepreneurs, the statutory duties of inspection and notification of defects shall additionally apply.

15.1. To the extent that Skinfit offers voluntary guarantees, repair services, crash replacement, downsizing, or other additional services for individual products, the separately published terms and conditions for each shall apply.

15.2. These voluntary services exist in addition to the statutory warranty rights and do not restrict them.

15.3. A claim to a voluntary service exists only if the applicable requirements for it are met.

16.1. Product images are for illustrative purposes only. Depending on the screen, device, and device settings, colors may differ from the actual appearance of the product.

16.2. Minor and reasonable deviations in color, design, or material are reserved, provided that the agreed quality and function of the product are not impaired.

16.3. Texts, images, graphics, logos, videos, and other content of the online shop are protected by copyright or trademark law.

16.4. Any use, reproduction, editing, or distribution of this content outside of the legal limits requires our prior consent.

17.1. We are liable according to statutory provisions for damages caused intentionally or through gross negligence.

17.2. Liability limitations do not apply to damages resulting from injury to life, body, or health, nor in cases where liability is mandatory by law.

17.3. Toward consumers, all mandatory statutory claims for damages remain unaffected.

17.4. Toward businesses, liability for slight negligence, loss of profit, indirect damages, and consequential damages is excluded to the extent permitted by law.

17.5. Claims under the Product Liability Act remain unaffected.

18.1. The processing of personal data is required for the handling of orders, payments, deliveries, and returns.

18.2. Information about which personal data we collect and how it is processed can be found in our privacy policy.

18.3. When using external payment service providers, their respective privacy policies also apply.

19.1. Consumers may contact the Internet Ombudsperson for the out-of-court settlement of disputes:

Internet Ombudsstelle
www.ombudsstelle.at

19.2. We are prepared to participate in a dispute resolution procedure before the Internet Ombudsperson.

19.3. Our email address for complaints and inquiries is: skinfit@skinfit.eu.

20.1. Austrian law applies, excluding the UN Sales Convention.

20.2. If you are a consumer and your habitual residence is in another country, mandatory consumer protection provisions of that country remain unaffected by this choice of law.

20.3. For contracts with entrepreneurs, the court having jurisdiction over our registered office is agreed as the exclusive place of jurisdiction.

20.4. For consumers, the statutory places of jurisdiction apply.

20.5. The place of performance for contracts with entrepreneurs is the registered office of Skinfit International GmbH.

21.1. For an order, the GTC agreed upon at the time of contract conclusion apply.

21.2. Subsequent changes to these GTC do not apply retroactively to orders already concluded.

21.3. We may change these GTC for future orders if this is necessary due to changes in the law, new technical processes, new payment methods, or other objective reasons.

Should individual provisions of these General Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the applicable statutory regulations.

You may use our model withdrawal form for your cancellation. The use of the form is not mandatory. Your cancellation can also be made by another clear declaration, for example by e-mail or letter.

Model withdrawal form

(If you wish to withdraw from the contract, please fill out this form and send it back to us.)

– To Skinfit International GmbH, Hinterfeld 1, 6842 Koblach, Austria, kundenservice@skinfit.eu

– I/we () hereby give notice that I/we () withdraw from my/our () contract of sale of the following goods () / for the provision of the following service (*):

– Ordered on () / received on ():

– Name of consumer(s):

– Address of consumer(s):

– Signature of consumer(s) (only if this form is notified on paper):

– Date:

(*) Delete as appropriate.