How can we help you?

You can place your order in our online shop, by email to kundenservice@skinfit.eu or by phone at +43 5523 52425 (Monday to Friday, 8 am–12 pm and 1–5 pm).

Feel free to take a look at our Size Chart to find the right size for you. If you are still unsure, contact our customer service at kundenservice@skinfit.eu or by phone (Monday to Friday, 8 am–12 pm and 1–5 pm) at +43 5523 52425.

Depending on your delivery country, various payment methods are available in our online shop:

• Credit card, for example Visa and Mastercard
• PayPal
• Klarna
• Apple Pay
• Google Pay
• Shop Pay
• TWINT in Switzerland
• Bancontact in Belgium

The payment methods available for your order are shown at checkout.

Shipping costs depend on the delivery country:

Austria and Germany: €7
Switzerland: CHF 7
Other EU countries: €7–20
Other European countries outside the EU: €7–30
Countries outside Europe: €40–45

For orders of €150 or more, we deliver free of charge within Austria and Germany. In Switzerland, shipping is free for orders of CHF 150 or more.

The exact shipping costs are shown at checkout.

We process and ship your order as quickly as possible. The actual delivery time depends on the delivery country, product availability and the shipping carrier. For various reasons, your order may be split. If this happens, we will inform you by email.

As soon as your order has been shipped, you will receive a shipping confirmation by email with a tracking link.

Exchanging a product is easy. Simply fill out the return/exchange slip included in your package completely and state which item or size you would like to receive instead.

Place the completed slip in the package together with the item and send the return back to us using the enclosed return label.

Once your return has arrived and been processed, we will take care of the requested exchange. If the item you want is no longer available, we will let you know. Valid for AT, DE and CH.

Yes, as long as your order has not yet been shipped.

As long as the product has not been shipped yet, you can contact us by email at kundenservice@skinfit.eu or by phone at +43 5523 52425.

Returns from Austria, Germany and Switzerland are free of charge.

For orders to Austria and Germany, the free return label is already included in your package.

For orders to Switzerland, you request the return via “My Account” → “Orders”. Once your request has been reviewed, you will receive your free return label by email.

For returns from all other countries, you pay the return shipping costs yourself.